Terms & Conditions
D&P Cricket UK Specific Terms & Conditions
The following terms and conditions apply to all transactions with D&P Cricket UK
Your order is an offer to buy the goods on these Terms & Conditions of Sale. We will send you an email confirming your order and your order details.
Availability of Goods
Whilst we will always try to inform you if any goods are unavailable before you place an order, we cannot guarantee that it will be possible to do so in every instance. If it does happen that your goods are out of stock we will obtain a restocking date and advise you by email. You have the option either to wait until the goods come back into stock or be refunded for any unfulfilled items.
To the best of our knowledge, the products and descriptions used within the D&P Cricket UK online shop are accurate and up-to-date. The images on our site are to assist you in your selection, however, we constantly strive to refine and evolve our product ranges so occasional, slight variations are possible. All measurements and weights are as accurate as possible but should be treated as approximate.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, via a subsequent email once we have finished processing your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery And Handling
Delivery for kit ordered through D&P Cricket UK is calculated according to the weight and size of products ordered and includes packaging costs. We are constantly striving to find the optimum balance between speed of delivery and cost and our delivery charges are therefore subject to change from time to time. Please rest assured that we will always strive to find the most cost-effective, value for money delivery method.
For kit orders, we require 24 hours processing time prior to dispatch. Normal delivery times are 24-48 hours from dispatch. We will keep you informed of progress and advise in the case of any delay. Please note that for security reasons we can ONLY deliver to the billing address supplied with the order. There can be no exceptions. A signature will be required for most orders.
If your item is not in stock, we can back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
We accept credit card payment via leading Payment Service Provider 'Sagepay'. You will be temporarily transferred to their secure site to make payment - for your added security we do not collect or store card details on our website. If shopping with us from outside the UK you may need to make special arrangements - please contact us for further details.
We make every effort to guarantee your satisfaction. This may include a partial or complete refund.
D&P Cricket UK operates what we consider to be an extremely fair Damage & Warranty policy but it is, of necessity, discretionary. The full policy is available on request, but in overview, we offer a one year warranty on all of our equipment and we will cover any and all damage resulting from poor workmanship and over and above that which could be reasonably attributed to misuse or fair wear and tear - in other words, anything that is not believed to be the fault of the customer.
Warranty cover may involve professional repair, replacement, or full or partial credit, as appropriate. In the event of any problems, please contact us so that we can review the situation and arrive at an appropriate course of action - we are always fair and balanced, and we will do everything we possibly can to reach a mutually agreeable solution with the customer.
D&P Cricket UK do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Use of your Personal Information
When you use the D&P UK Cricket site to purchase kit you will be asked to provide certain information such as your contact details. We will store this data in a database and use it to fulfill our agreement with you. We may use information that you provide or that is obtained by us:
- To administer our services
- For marketing purposes, to keep you informed of products and services offered by D&P Cricket UK
We will not at any time and for any reason sell your information to third parties.
We endeavor to take all reasonable steps to protect your personal information and cannot be held responsible for any breach of security unless this is due to our negligence or willful default.
You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us via the link on the menu bar at the top of each page.
How Can I Get My Name Removed from the D&P Cricket UK Marketing Lists?
If you want to be removed from our marketing lists, please contact us via the link on the menu bar at the top of each page with the word 'Remove' in the subject line and the email address that you wish to be removed. Please note that it may take up to 28 days to action your request.
Returns & Cancellations Policy
Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Cancelling Prior to Delivery
Please email us immediately at email@example.com with your name, address and order number. Whilst we will try to cancel the order before it is dispatched, we may be unable to do so. If the goods are delivered you will still need to follow the Returns Process as set out below. We will refund the purchase price (less any postage charge we have incurred for sending the parcel) via your original payment method within 30 days of your cancellation notice.
Cancelling After Delivery
You have a statutory right to cancel your order, but you must notify us in writing (post or email) within 7 working days of delivery. Your right to cancel does not apply to goods you have used and which are therefore not in a saleable condition. In both instances, you are responsible for the costs of returning the goods and this cannot be refunded. We are not responsible for the goods until we have received and signed for them. Your right to cancel is separate from other statutory rights you may have.
Faulty or Inappropriate Goods, Incomplete or Incorrect Order, or Faulty Delivery
Please contact our Customer Services Department either via email at firstname.lastname@example.org or by post as soon as possible, and within 10 working days at the latest, if:
- The goods received are defective or otherwise inappropriate, e.g. incorrect size
- Your delivery is not complete or is incorrect
- Products are damaged or have gone missing in transit
You should then follow the returns process below. We will offer replacement goods (or complete the order in the case of missing goods) as a first course of action in all cases. If we find that the goods are faulty, and you have returned them within a reasonable period (a maximum of 28 days), we may, at our discretion, offer a refund rather than a replacement. In all instances except where you have ordered the wrong size, we will also reimburse your postage and packing costs for returning the goods (standard recorded delivery). You are responsible in the first instance for the costs of returning the goods. We are not responsible for the goods until we have received and signed for them. This refund policy does not affect your statutory rights.
Write to us (mail or via 'Contact Us') at the Returns Address below, providing your name and contact details, your order number and a description of the goods being returned. We will provide you with a Returns Number, which must be clearly marked on the package that you return to us. Please do not send any goods back to us without having obtained a Returns Number.
Goods should be sent back to us at the Returns Address in their original packaging (wherever possible) and they must be in a saleable condition. We recommend that you use recorded delivery to ensure they reach us safely. If you do not return the goods but have cancelled or failed to make good on a payment, we have the right to collect the goods from you and charge you the full cost of doing so.
Unless you explicitly advise us to the contrary, in writing and as indicated above, we will consider the products as being as described, of satisfactory quality and fit for purpose. We will not, therefore, accept any cancellation at a later date unless the goods can subsequently be shown to be faulty.
The address for returning faulty or cancelled goods is
47 Lynch Crescent